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Program Overview
- Introduction to Customer Service: Understanding the fundamentals and importance of customer service.
- Communication Skills: Developing effective verbal and written communication skills to interact with customers.
- Customer Service Culture: Creating and maintaining a customer-focused culture within an organization.
- Customer Behavior: Understanding customer needs, expectations, and behavior.
- Critical Thinking Skills: Techniques for handling customer complaints and resolving issues efficiently.
- Stress and Time Management: Managing personal stress and time while serving customers.
- Building Customer Relationships: Strategies for fostering long-term relationships with customers.
- Digital Customer Service: Using digital tools and platforms to provide customer support.
- Ethics and Professionalism: Maintaining ethical standards and professionalism in customer interactions.
- Trends in Customer Service: Staying updated with the latest trends and best practices in customer service.
