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Program Overview
- Introduction to Hospitality Management: Overview of the hospitality industry, including its history and current trends.
- Food and Beverage Management: Principles of managing food and beverage operations, including menu planning, food safety, and service techniques.
- Front Office Operations: Managing front desk operations, reservations, and guest services.
- Housekeeping Management: Techniques for managing housekeeping operations and maintaining cleanliness standards.
- Hospitality Marketing and Sales: Strategies for marketing hospitality services and managing sales efforts.
- Financial Management: Basics of financial accounting, budgeting, and financial analysis in the hospitality context.
- Human Resource Management: Managing staff, including recruitment, training, and performance management.
- Event Management: Planning and executing events, including conferences, weddings, and other functions.
- Hospitality Law: Understanding legal issues related to the hospitality industry, including contracts, liability, and regulations.
- Customer Service: Techniques for providing excellent customer service and managing guest complaints.
- Strategic Management: Developing and implementing business strategies in the hospitality sector.
- Sustainable Tourism: Principles of sustainable tourism and environmental management in hospitality
