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Program Overview
- Introduction to Office Management: Overview of office management principles and practices, including planning, organizing, and controlling office activities.
- Secretarial Practices: Techniques for managing correspondence, scheduling, and maintaining records.
- Business Communication: Developing effective verbal and written communication skills for the office environment.
- Office Technology: Using office software and equipment effectively, including word processing, spreadsheets, and database management.
- Human Resource Management: Basics of recruiting, training, and managing office staff
- Financial Management: Understanding budgeting, accounting, and financial reporting in an office context.
- Customer Service: Techniques for providing excellent customer service and handling client interactions.
- Legal and Ethical Issues: Understanding the legal and ethical considerations in office management and secretarial work.
- Event Planning and Management: Organizing and managing office events and meetings.
- Time Management: Strategies for managing time and increasing productivity in the office.
- Office Systems and Procedures: Developing and implementing efficient office systems and procedures.
